Overview
Citizens struggle to find the right service. This playbook stands up a multilingual assistant, grounded in the service catalogue, that guides people to the right service and helps them complete it.
How it works
- Ground the assistant in the government service catalogue and eligibility rules.
- Understand the citizen's need (AR/EN) and recommend the correct service.
- Walk them through requirements and pre-fill what it safely can.
- Hand off to a human for anything ambiguous, with context attached.
Rollout
Start with the top 10 highest-volume services and expand from real usage.